Support · Modmail
Private member-to-staff conversations in Discord.
Not every member issue belongs in public — a report, an appeal, a sensitive question. Modmail gives your community one clear, private door to staff: they DM the bot, your team handles it together in a channel, and replies go back as DMs.
Alpha — newer, feedback welcome · Premium plugin · CloudMod has a free plan
Sensitive issues have nowhere private to go
Without a private channel, members DM a random moderator who may never see it, or say nothing at all. Modmail is the front desk: one place to reach staff, and one organised thread for your team to handle it.
Members just DM the bot
No commands, no forms — a DM opens a private conversation with your whole team.
A channel per conversation
Each modmail opens a channel in a staff category, so the team sees and handles it together.
Staff stay anonymous
Replies go out under the bot, and /modmail close archives the thread when it’s resolved.
Relayed both ways
Staff reply in the channel; the member gets it as a DM — a normal conversation for them, an organised thread for you.
Set up modmail in three steps
- 01
Enable Modmail
On Premium, switch on the Modmail plugin.
- 02
Pick the staff category
Choose where conversation channels should open.
- 03
Handle DMs
Members DM the bot; your team replies in the channel, relayed back as DMs.
Frequently asked questions
How do members reach staff?
They DM the bot, which opens a private conversation channel for your team.
Where do staff reply?
In a channel that opens in your staff category; replies are relayed to the member as DMs.
Are moderators exposed?
No — replies go out under the bot, not a personal account.
Is it free?
Modmail is a Premium plugin (currently Alpha); CloudMod has a free plan.