Support · Premium
A Discord ticket system your team actually likes.
Support scattered across DMs and public channels is chaos. CloudMod turns it into a clean flow: members open a ticket from a button panel, each ticket becomes its own private channel, staff claim and close it, and every conversation is archived as a transcript.
Premium plugin · CloudMod has a free plan
Support in DMs and public channels doesn’t scale
Without a ticket system, requests get lost, staff step on each other answering the same person, and there’s no record of what was said. Members don’t know if anyone is handling their issue, and moderators have no clean way to hand off or close a case.
Button-panel tickets
Drop a panel in a channel; members open a ticket with one click — no commands to learn.
Private channel per ticket
Each ticket is its own private channel, visible only to the member and your staff.
Claim & close
Staff claim a ticket so everyone knows who owns it, then close it when it’s resolved.
Saved transcripts
Every closed ticket is archived as a transcript, so you keep a record of what was said.
Launch tickets in three steps
- 01
Add CloudMod
Invite the bot and enable the Ticket System plugin in your dashboard.
- 02
Post a panel
Create a button panel in your support channel with the categories you offer.
- 03
Handle tickets
Members open tickets from the panel; staff claim, reply and close — with a transcript saved.
Frequently asked questions
How do members open a ticket?
They click a button on a panel you post in a channel — each click opens a private ticket channel.
Can staff see who is handling a ticket?
Yes. Staff claim a ticket so ownership is clear, and close it when it’s resolved.
Are ticket conversations saved?
Yes, every closed ticket is archived as a transcript you can refer back to.
Is the ticket system free?
The Ticket System is a Premium plugin. CloudMod itself has a free plan with plenty of built-in features.
Does it work alongside the rest of CloudMod?
Yes — tickets are one plugin in an all-in-one bot that also does moderation, roles, alerts and cross-server sync.